V4 Consumer Broadband | Our expert review

Jonathan Victoria • 12 Aug 2025

Is V4 Broadband a smart switch for your home?

What is V4 Consumer Broadband?

Founded in 2014, V4 Consumer Broadband is part of the wider V4 group, which offers various telecoms and energy solutions. The consumer broadband division focuses on delivering reliable and high-speed internet to homes across the UK, leveraging the nationwide Openreach network.

Unlike many larger ISPs that bundle in TV and mobile services, V4 is a broadband-only provider. This focused approach allows them to invest in high-performance full-fibre infrastructure and keep their packages simple and clear.

Is V4 Consumer Broadband any good?

V4 Consumer Broadband offers a focused and compelling alternative to the big telecom players. Their full-fibre plans deliver excellent speeds, their pricing is honest and consistent, and their service is underpinned by solid customer support. 

While they may lack some of the bells and whistles of bundled services, their core offering – broadband – is delivered with competence and care. For users who prioritise speed, simplicity, and service, V4 is a broadband provider well worth considering.

Better yet, V4 Consumer Broadband is available nationwide, so you will more than likely be able to access their services. Simply check on their website to find out what’s available to you.

Here are some key highlights of their offering:

No price rises mid-contract – Have no fear of suddenly being hit with higher monthly costs. Your cost stated when you start your contract will remain the same throughout.

Unlimited usage – All broadband packages come with unlimited usage, so you can surf, play and stream to your heart's content!

Highly rated customer service – V4 are well known for taking good care of their customers whenever needed.

How fast are V4 Consumer Broadband’s speeds?

V4 Consumer Broadband has full fibre offerings that deliver their brilliant and reliable speeds. The average download speeds range from as low as 34Mbps all the way up to a whopping 950Mbps.

While V4 Broadband is available nationwide, some places may not have access to some of the higher speed packages since the area doesn’t have the required infrastructure.

Thankfully, V4 has many offerings in between their highest and lowest speed so you’ll be able to get something that is right for your needs.

Full Fibre 40 – 34Mbps average download speed, 9Mbps average upload speed

Full Fibre 80 – 68Mbps average download speed, 17Mbps average upload speed

Full Fibre 115 – 98Mbps average download speed, 17Mbps average upload speed

Full Fibre 160 – 137Mbps average download speed, 26Mbps average upload speed

Full Fibre 220 – 181Mbps average download speed, 26Mbps average upload speed

Full Fibre 330 – 282Mbps average download speed, 43Mbps average upload speed

Full Fibre 550 – 350Mbps average download speed, 48Mbps average upload speed

Full Fibre 1000 – 950Mbps average download speed, 662Mbps average upload speed

How much is V4 Consumer Broadband?

V4 Consumer Broadband’s pricing is rather reasonable for the speeds, starting at £27.99 for the Full Fibre 40 and going up to £44.99 for the Full Fibre 1000.

V4 Consumer Broadband packages

V4 Consumer Broadband: Technical specs & installation

Every V4 broadband plan comes with a high-spec Wi-Fi 6 router (more on that in a moment), a Wi-Fi extender to ensure coverage throughout your home, a static IP address, and a phone package, all included in the price. 

V4 supplies a state-of-the-art Wi‑Fi 6 router with every broadband package, whether FTTC or FTTP. This router is designed to support peak performance across a typical home network, covering both 2.4 GHz and 5 GHz bands, and includes features like MU‑MIMO and WPA3 support. 

It's included at no extra cost, and shipped pre-configured ahead of your activation to allow plug‑and‑play setup on your go-live date.

For customers on the top four full-fibre speeds (220 Mbps and above), V4 upgrades you to a Zyxel DX‑3301 router. This model is full Wi‑Fi 6 compliant and built to handle the higher bandwidths and device loads typical of ultra‑fast connections, delivering reliable and consistent performance across multi-gig networks.

Installation

Installation is typically free as it is included in the monthly plan price, so even if an engineer needs to come out to do some work on the line inside and outside your home to get you connected, it will all be free of charge. If for any reason it is not, V4 Broadband will be sure to contact you to let you know.

V4 Consumer Broadband: Customer service

V4 offers a dedicated UK-based support team available Monday to Friday from 9am to 6pm, and Saturdays from 9am to 2pm (closed on Sundays). 

Customers can contact them via phone at 0330 118 8871 or email at support@v4consumer.co.uk. They also maintain a helpful FAQ section and support centre on their website.

Customer Feedback

Customer service is one of V4’s strongest points. They have earned a Trustpilot rating of 4.1 out of 5 from over 1000 reviews, with 74% of reviews awarding five stars. 

Feedback often highlights the responsiveness and professionalism of their support staff. Customers frequently mention how individual team members went above and beyond to resolve queries quickly and efficiently.

V4 Consumer Broadband: What we think

V4 Consumer Broadband is a strong choice for anyone seeking fast, reliable internet with transparent pricing and no unnecessary extras.

Their full-fibre speeds, Wi-Fi 6 hardware, and fixed 24-month pricing offer solid value, especially for households with high data demands.

 While they don’t offer TV or mobile bundles, their focus on broadband and doing it well makes them a smart alternative to the bigger providers.